Policies

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🔒 Privacy Policy – SZERA Naturals

At SZERA Naturals, we value your privacy and are committed to protecting your personal information.

📌 Information We Collect

We may collect the following information when you use our website:

  • Name, phone number, and email address
  • Shipping and billing address
  • Payment details (processed securely via third-party providers)
  • Browsing behavior on our website

📌 How We Use Your Information

Your information is used to:

  • Process and deliver your orders
  • Communicate with you regarding purchases or inquiries
  • Improve our website and customer experience
  • Send promotional offers (only if you opt-in)

📌 Data Protection

We implement appropriate security measures to protect your personal data. However, no online transmission is 100% secure.

📌 Third-Party Services

We may use third-party services (payment gateways, courier services) that have their own privacy policies.

📌 Cookies

Our website may use cookies to enhance your browsing experience and analyze traffic.

📌 Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Opt-out of marketing communications

📌 Contact Us

If you have any questions about this Privacy Policy, contact us at:
📧 szeranaturals@gmail.com

💸 Refund & Return Policy – SZERA Naturals

At SZERA Naturals, customer satisfaction is our priority.

📌 Returns

  • Products can be returned within 7 days of delivery
  • Items must be unused, unopened, and in original packaging
  • Used skincare products are not eligible for return due to hygiene reasons

📌 Refunds

  • Once your return is received and inspected, we will notify you
  • Approved refunds will be processed within 5–7 business days
  • Refunds will be issued via the original payment method or bank transfer

📌 Exchanges

  • We only replace items if they are defective or damaged
  • Contact us within 48 hours of delivery with proof (images/videos)

📌 Non-Returnable Items

  • Opened or used products
  • Items purchased on sale or promotion (optional: edit as needed)

📌 Shipping Costs

  • Customers are responsible for return shipping costs unless the product is defective

📌 Contact for Returns

📧 szeranaturals@gmail.com
📞 +92 320 6765120

📜 Terms & Conditions – SZERA Naturals

Welcome to SZERA Naturals. By accessing our website, you agree to the following terms:

📌 General

  • All content on this website is owned by SZERA Naturals
  • We reserve the right to update or modify these terms at any time

📌 Product Information

  • We strive to ensure product descriptions and images are accurate
  • Results may vary depending on individual skin types

📌 Pricing & Payments

  • All prices are listed in PKR (or your currency)
  • We reserve the right to change prices without prior notice
  • Payments must be made through approved methods

📌 Orders

  • We reserve the right to cancel or refuse any order
  • You will be notified in case of order issues

📌 Shipping

  • Delivery times may vary depending on location
  • We are not responsible for delays caused by courier services

📌 Limitation of Liability

  • SZERA Naturals is not liable for any allergic reactions or misuse of products
  • Customers are advised to perform a patch test before use

📌 Intellectual Property

  • All logos, images, and content belong to SZERA Naturals and cannot be used without permission

📌 Governing Law

  • These terms are governed by the laws of Pakistan

📌 Contact Information

For any questions regarding these Terms:
📧 szeranaturals@gmail.com